SHIPPING & RETURNS
When will my order be shipped?
Orders are shipped within 3 business days of payment via Canada Post. Orders made during promotional periods and special events may have longer shipping times.
To avoid damage, all goods are inspected and sealed before delivery.
Doodle Lovely will keep you updated on your order status via email. Orders cannot be cancelled once they have reached “Processing” status.
If I order now, will I be charged now or when it ships?
You are charged when you check-out.
I would like to change my shipping address/name/e-mail/etc. on my order. What do I do?
Unfortunately once an order is placed you will not be able to change the shipping method, so be sure to double check before hitting the go ahead!
At Doodle Lovely, we are confident that you will love the product you purchase from us. Please reach out to our team if you have any questions prior to making the purchase as we do not accept returns, exchanges, or refunds, unless the item received is defective or if we ship an incorrect item. Shipping costs are non-refundable and return shipping is not provided by Doodle Lovely Inc. All sales are final.
I requested a refund but still received my product. What do I do?
If you received your package and you still wish for a full refund, please e-mail us at firstname.lastname@example.org with “REFUND #[your order number]” in the subject line and the e-mail associated with your order. We’ll be happy to help you!
I received the wrong product. What should I do?
If you received the wrong product we are very sorry and please send us a message here email@example.com
I received a defective product (missing some pages/out of order/etc.). What do I do?
Oh no, we pride ourselves on quality control, but something must have slipped through! We are very sorry. Please send us a message at firstname.lastname@example.org. We’ll be happy to help you!
I need to cancel my order. What do I do?
E-mail us at email@example.com with “CANCEL ORDER #[your order number]” in the subject line and the e-mail associated with your order. We’ll be happy to help you!
Do you ship overseas?
Yes, we ship around the globe.
Packages outside of Canada are shipped via Canada Post and will be delivered by a local carrier.
Shipping costs for orders shipped outside of the Canada vary depending on where your order is being shipped. To determine the shipping cost, simply add an item to your cart and proceed to the checkout page. Upon entering your shipping address, the calculated shipping rate will be displayed.
Can I pick my products up in person?
Sorry, not at this time.