GENERAL

Are you going to make these products in other languages?

Not at this time.

Do you offer bulk discounts?

Opening order minimum of 10 products each, reorder minimum of 10 units. We accept Visa, Mastercard, American Express of Net 30 terms (as established) for online orders made through our secure checkout. First orders must be paid by prepaid via credit card.

For more information contact sales@doodlelovely.com

Are your products available in stores?

Yes, the following stores carry the DOODLE Lovely products;

Nova Scotia
• Inkwell – Halifax
• Nova Scotia Art Gallery – Halifax
• Hudson News Halifax Airport – Halifax
• 
Made in the Maritimes – Halifax
Pier21 Gift Shop – Halifax
• Atlantic Books – Halifax
• Lola’s Landing – Hubbards

• Unlimited Country – Tantallon
• 
Every Blooming Thing – Yarmouth
• 
Sip at Sea – Yarmouth

Ontario
• 
Zenergy Gallery & Shop – Napanee
• Cooney Farms – Stirling
Fort Henry (Parks Commission) – Morrisburg

British Columbia
• Paper-Ya – Vancouver
Pharmasave – Salt Spring Island

 

Do you take phone orders?

We do not accept orders by phone. If you have a requirement that is not handled by our web site, such as ordering customized products or checking on or cancelling backordered items, please contact us (link to form) to make special arrangements. Please note that our web site will provide you with all of your shipping options after you enter your shipping address.

Availability of products

Although we update our online stock quantities daily, we cannot guarantee that the stock quantities are correct at any given moment. Therefore, placement of an order online does not guarantee that the items you ordered will be available. If any of your order items is out of stock, we will hold your order and contact you for instructions on how you would like to proceed.

When will my order be shipped?

Orders are shipped within 3 business days of payment via Canada Post. Orders made during promotional periods and special events may have longer shipping times.

To avoid damage, all goods are inspected and sealed before delivery.

DOODLE Lovely will keep you updated on your order status via email. Orders cannot be cancelled once they have reached “Processing” status.

If I order now, will I be charged now or when it ships?

You are charged when you check-out.

I would like to change my shipping address/name/e-mail/etc. on my order. What do I do?

Unfortunately once an order is placed you will not be able to change the shipping method, so be sure to double check before hitting the go ahead! 

RETURNS

I requested a refund but still received my product. What do I do?

If you received your package and you still wish for a full refund, please e-mail us at support@doodlelovely.com with “REFUND #[your order number]” in the subject line and the e-mail associated with your order. We’ll be happy to help you!

I received the wrong product. What should I do?

If you received the wrong product we are very sorry and please send us a message here

I received a defective product (missing some pages/out of order/etc.). What do I do?

Oh no, we pride ourselves on quality control, but something must have slipped through! We are very sorry. Please send us a message at support@doodlelovely.com. We’ll be happy to help you!

I need to cancel my order. What do I do?

E-mail us at support@doodlelovely.com with “CANCEL ORDER #[your order number]” in the subject line and the e-mail associated with your order. We’ll be happy to help you!

SHIPPING

Do you ship overseas?

Yes, we ship around the globe.

Packages outside of Canada are shipped via Canada Post and will be delivered by a local carrier.

Shipping costs for orders shipped outside of the Canada vary depending on where your order is being shipped. To determine the shipping cost, simply add an item to your cart and proceed to the checkout page. Upon entering your shipping address, the calculated shipping rate will be displayed.

Can I pick my products up in person?

Sorry, not at this time.

STRUGGLING TO FIND AN ANSWER TO YOUR QUESTIONS?

Customer support button (links to contact form that goes to support@doodlelovely.com)